Make sure to add Live Chat to your chat area if you want to chat directly with Live Chat versus within a space. In this case you, you don't need to mention the Chat bot in each response, but you will only be able to chat with one website visitor at a time since this method is in a single thread (your direct messages). You can optionally join the chat as a direct message and move the chat over to your DMs. To end the chat from Google Chat, just type the slash command /livechat_end in the thread where you have an active chat. Your visitor will see your messages right in your chat widget on your website. To respond to the visitor simply click into the thread, then mention Chat at the beginning of each response to send the message back to the website visitor. We'll create a new thread for each live chat session so you can manage multiple chats at once. Join Chat in new thread inside of Google Chat SpaceĬlick the Join Chat button to join the chat in this space as a new thread. You have 2 options for joining the chat, Join Chat, and Join as DM. When you click start chat, a live chat request will be sent into your Google space with the visitor info. You can customize this chat widget in your chat settings. Once you select your preview link, you'll see your current chat widget and what it will look like on your website. We'll send you your preview link that includes a preview chat widget as well as the code snippet to include on your website. Just choose the /livechat_preview command. You can access this link as well as other options by starting to type /livechat. Now that your Live Chat app is added to Google Chat, you can test it right away using the Preview Chat url. You also have access to Live Chat reports and integrations you can set up here to send transcripts and leads to your CRM, marketing, or ticketing systems. You can change where your chats are routed to, change the tab color, add AI to your live chat, or set up 3rd party integrations. To access your settings, select 'My Apps' in the left side bar, then click edit settings on your Live Chat widget. Once you login, you'll see the Dashboard in Social Intents. Simply click 'Sign in with Google' and use the same email address where you added the live chat app. Once you've added the Live Chat app to a space, you already have an account with us. Next, you can login to your Live Chat account at Social Intents to customize your chat widget settings. Login and Customize your Live Chat Settings This welcome also includes a link to Sign in to Live Chat here on Social Intents.Ģ. Once you add the Live Chat application, you'll receive a welcome message form our chat bot with some slash commands you can use as well las getting started links including a Preview Chat link that you can use to test our your Live Chat integration. You can also just click the '+' button next to the message field to add an application as seen below. Next search on the 'Live Chat' app in the search field. You can add the Live Chat app to any existing or new space by selecting the space and then choosing the Add people & apps link. The first step to enable Live Chat in Google Chat is to click install on Live Chat in the Google App Marketplace or go to your Spaces in your Google account either in Google Chat or in Gmail. If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account.1. If chat support is unavailable, email support may be available. If chat support is unavailable, you can send an email as described below. Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. Click one of the recommendations to get more information, or click Next step again, then open the chat or email option.ĭuring weekdays, the best way to contact customer support is via in-product live chat.In the text box, enter a description of the problem you're having, then click Next step.Under Need more help?, click Contact Us.+ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations). * In-product support for standard Analytics products is based on your Google Ads customer status. Yes, English only - 24 hours a day 5 days a week Support mediums available by Google Marketing Platform product Product Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.
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